Your Patient Rights
You Have the Right to Respect and Dignity
Every patient has the right to receive equal, respectful and non-discriminatory service.
You Have the Right to Privacy and Confidentiality
Your personal space, health information and medical records are protected.
You Have the Right to Safe Healthcare
Protecting your safety throughout treatment and service processes is essential.
You Have the Right to Information
You have the right to receive understandable information about your health condition, proposed treatment, alternatives, significant risks and expected outcomes.
You Have the Right to Informed Consent
You have the right to decide after being informed about the planned procedure or treatment.
You Have the Right to Refuse or Stop Treatment
You have the right to decline the proposed treatment or stop treatment.
You Have the Right to Ask Questions and Participate in Decisions
You may request explanations about anything you do not understand and participate in decisions about your treatment.
You Have the Right to Appropriate Communication and Language Support
Understandable communication and appropriate language support are provided when needed.
You Have the Right to Give Feedback
You may submit complaints, suggestions and opinions. Giving feedback does not adversely affect the service you receive.
Your Patient Responsibilities
Provide Accurate and Complete Information
You are expected to provide accurate and up-to-date information about your health condition, medications, allergies and previous treatments.
Participate in the Treatment Process
It is important to ask about anything you do not understand, evaluate the information you are given and participate in decisions about your treatment.
Follow Treatment and Care Recommendations
You are expected to follow the treatment plan you have accepted, medication instructions, oral care and post-treatment recommendations.
Report Changes in Your Health Condition
It is important to inform the healthcare team about any new health problem, medication use, allergy or change that may affect your treatment.
Attend Your Appointments and Follow-ups
You are expected to attend scheduled appointments and check-ups on time and, when you cannot attend, give as much advance notice as possible.
Follow Safety Rules
You are expected to follow clinical, infection control and other safety rules intended to protect patients and employees.
Communicate Respectfully
You are expected to treat healthcare professionals, other patients and patients’ relatives respectfully and communicate cooperatively.
Respect Other Patients’ Privacy and the Clinical Environment
You are expected to take care to respect other patients’ confidentiality, the institution’s working arrangements, equipment and shared spaces.
