Our Mission Vision Goals And Values

OUR VISION

To comply with all legal regulations;
To apply a personalized, holistic approach in addition to preventive and therapeutic health services with our expert staff, in light of modern developments in our medical service areas;
To become a leading brand and reference center by prioritizing patient and relative safety and satisfaction, as well as employee safety and satisfaction, with our innovative and contemporary structure.

To follow all sectoral developments worldwide;
To deliver dental health services to the community within an ethical framework;
To provide high-quality, personalized dental health services by transferring contemporary, universal, scientific, and technological advancements into practice through a philosophy of continuous renewal;
To become a branded dental health institution that aims to maintain the highest level of patient, relative, and employee satisfaction.

These values are guiding principles in our relationships with all employees, patients, and business partners.

ETHICS AND RELIABILITY: Uncompromising adherence to medical deontology and ethical rules. Building a relationship of trust by communicating transparently and honestly with our patients.
PATIENT-FOCUSED: Prioritizing the individual needs, comfort, and privacy of our patients at the highest level. Creating treatment plans based on the principle of informed consent and respect for patient rights.
EXCELLENCE AND QUALITY: Aiming for the highest quality service, supported by evidence-based scientific knowledge, in accordance with national and international standards in oral and dental health services.
CONTINUOUS IMPROVEMENT: Closely following technological and scientific developments in the field of dentistry, adopting innovative approaches, and supporting the professional development of all employees.
TEAM SPIRIT AND RESPECT: Fostering a participatory management approach that encourages mutual respect, cooperation, and solidarity among employees.
ACCESSIBILITY AND EQUITY: Providing equal and fair service to every patient, and making services accessible by facilitating appointment processes.

Providing quality dental health services with a person-centered, holistic approach.
Prioritizing patient privacy and safety.
Fulfilling the rights of patients and employees.
Ensuring patient and employee satisfaction.
Maintaining professional and scientific credibility.
Ensuring continuity and accessibility in service.
Adhering to principles of transparency.
Being ethical and reliable, providing evidence-based service.
Following and implementing scientific and technological advancements.
Making a social and scientific difference.
Providing quality dental health services to all patients at the same standard.

To engage in improvement efforts by using measurement mechanisms in the most effective way with the participation of all our employees, and to protect patient rights and privacy, aiming to maintain and increase satisfaction to the highest level.
To support our employees with continuous training and to operate based on the latest information acquired by evaluating scientific developments with our expert team.
To shape our organizational structure based on a quality management system implemented throughout the institution and to take continuous improvement measures by monitoring our performance results.
To provide services above both national and international standards. This is our quality policy.

These are measurable outcomes defined to realize our corporate objectives and values and to achieve the clinic's vision.

Objective A1: To maximize Patient Safety.
Goal H1.1: To reduce the annual number of patient safety incident reports (negative/undesired events) by 10% compared to the previous year.
Objective A2: To ensure continuous improvement in Service Quality.
Goal H2.1: To maintain the overall satisfaction rate above 95% in the annual Patient Satisfaction Survey results.
Objective A3: To promote Preventive Dentistry.
Goal H3.1: To increase the number of patients benefiting from preventive treatments (fissure sealants, fluoride application, education) by 15% on an annual basis.

Objective A4: To increase Cost-Effectiveness and Efficiency.
Goal H4.1: To reduce the rate of waste/loss in consumables and energy use by 5% by the end of the year.
Objective A5: To expand Regional Recognition and Market Share.
Goal H5.1: To increase the new patient acquisition rate (via referrals and digital channels) by 20% in six-month periods.
Objective A6: To keep Technological Infrastructure Updated.
Goal H6.1: To check the status of technological equipment in treatment units (radiography, laser, CAD/CAM, etc.) every two years and ensure it is 100% up-to-date.

Objective A7: To develop Employee Competencies.
Goal H7.1: To increase the annual in-service training participation time for all clinical staff (doctors, assistants, administration) to an average of over 40 hours.
Objective A8: To increase Employee Engagement and Satisfaction.
Goal H8.1: To maintain the satisfaction rate above 85% in the Employee Satisfaction Survey results and to keep the annual voluntary turnover rate below 10%.
Objective A9: To ensure Occupational Health and Safety.
Goal H9.1: To ensure 100% participation of all employees in clinical risk assessment training throughout the year and to target zero work accidents.

Objective A10: To contribute to Community Oral Health.
Goal H10.1: To organize free oral and dental health screenings or awareness seminars at schools or corporate events at least twice a year.
Objective A11: To increase Environmental Awareness.
Goal H11.1: To increase the recycling/sorting rate of medical and other waste, ensuring 100% compliance with environmental management legislation.