Our Mission

To approach every patient in line with their unique needs and to improve the quality of the care we provide every day while delivering scientific, ethical and safe dental health services.

Our Vision

To be a trusted reference clinic for national and international patients through scientific dentistry, safe service and a personalised patient experience.

Our Values

Ethics and Reliability

We act in accordance with the principles of honesty, transparency, medical ethics and professional responsibility.

Patient-Centred Care

We take into account every patient’s needs, expectations, rights, privacy and individual characteristics.

Quality and Patient Safety

We regard safe service as a fundamental condition of quality and aim to prevent risks, monitor outcomes and continuously improve care processes.

Scientific Approach and Continuous Development

We support our clinical decisions with current scientific knowledge and evidence-based practices.

Teamwork and Respect

We value open communication, mutual respect, cooperation and the shared contribution of different areas of expertise.

Accessibility and Equity

We are committed to providing our services fairly and respectfully, without discrimination.

OUR QUALITY POLICY

  • To engage in improvement efforts by using measurement mechanisms in the most effective way with the participation of all our employees, and to protect patient rights and privacy, aiming to maintain and increase satisfaction to the highest level.
  • To support our employees with continuous training and to operate based on the latest information acquired by evaluating scientific developments with our expert team.
  • To shape our organizational structure based on a quality management system implemented throughout the institution and to take continuous improvement measures by monitoring our performance results.
  • To provide services above both national and international standards. This is our quality policy.

OUR CORPORATE GOALS

These are measurable outcomes defined to realize our corporate objectives and values and to achieve the clinic's vision.

1. PATIENT SATISFACTION AND SAFETY GOALS

  • Objective A1: To maximize Patient Safety.
    Goal H1.1: To reduce the annual number of patient safety incident reports (negative/undesired events) by 10% compared to the previous year.
  • Objective A2: To ensure continuous improvement in Service Quality.
    Goal H2.1: To maintain the overall satisfaction rate above 95% in the annual Patient Satisfaction Survey results.
  • Objective A3: To promote Preventive Dentistry.
    Goal H3.1: To increase the number of patients benefiting from preventive treatments (fissure sealants, fluoride application, education) by 15% on an annual basis.

2. FINANCIAL AND CORPORATE SUSTAINABILITY GOALS

  • Objective A4: To increase Cost-Effectiveness and Efficiency.
    Goal H4.1: To reduce the rate of waste/loss in consumables and energy use by 5% by the end of the year.
  • Objective A5: To expand Regional Recognition and Market Share.
    Goal H5.1: To increase the new patient acquisition rate (via referrals and digital channels) by 20% in six-month periods.
  • Objective A6: To keep Technological Infrastructure Updated.
    Goal H6.1: To check the status of technological equipment in treatment units (radiography, laser, CAD/CAM, etc.) every two years and ensure it is 100% up-to-date.

3. EMPLOYEE DEVELOPMENT AND HR GOALS

  • Objective A7: To develop Employee Competencies.
    Goal H7.1: To increase the annual in-service training participation time for all clinical staff (doctors, assistants, administration) to an average of over 40 hours.
  • Objective A8: To increase Employee Engagement and Satisfaction.
    Goal H8.1: To maintain the satisfaction rate above 85% in the Employee Satisfaction Survey results and to keep the annual voluntary turnover rate below 10%.
  • Objective A9: To ensure Occupational Health and Safety.
    Goal H9.1: To ensure 100% participation of all employees in clinical risk assessment training throughout the year and to target zero work accidents.

4. SOCIAL AND ENVIRONMENTAL GOALS

  • Objective A10: To contribute to Community Oral Health.
    Goal H10.1: To organize free oral and dental health screenings or awareness seminars at schools or corporate events at least twice a year.
  • Objective A11: To increase Environmental Awareness.
    Goal H11.1: To increase the recycling/sorting rate of medical and other waste, ensuring 100% compliance with environmental management legislation.