As an institution, we have adopted the provision of high-quality and safe healthcare services to our patients as our quality policy.
The purpose of the Quality Policy is to ensure a healthcare service in which patient and employee safety and satisfaction are prioritized; to determine the methods to be followed in order to evaluate functions, processes, systems and outcomes in a systematic manner.
The quality policy is the shared responsibility of all employees. All staff are responsible not only for delivering care in line with the defined patient-safety policies, but also for actively identifying opportunities to improve the quality of care provided and for taking part in quality-improvement activities.
Purpose of the Quality Policy
To implement all quality systems in force within the institution in line with national and international standards (e.g., Ministry of Health Healthcare Quality Standards) and to ensure their continuity.
To maintain our mission, vision, values and strategies, and to improve quality and patient safety without compromising ethical principles.
To raise the level of quality and patient safety in the institution by using evidence-based improvement tools that prioritize education.
To support effective communication at all levels and multidisciplinary collaboration.
To deliver high-quality healthcare using modern technologies required by contemporary medicine.
To provide quality services in line with national and international patient-safety goals.
To contribute to public-health protection and improvement efforts.
To ensure patient, attendant and employee satisfaction and to continuously enhance training.
To achieve optimum performance.
To manage quality through continuous monitoring of compliance with quality standards and to increase effectiveness.
To ensure continuity.
To design and improve our institution’s systems and processes in line with applicable practices.
To coordinate unit activities within the framework of national and international standards.
To evaluate analysis results aimed at unit objectives and conducted by relevant parties.
To manage self-assessments.
To measure, evaluate and improve patient and employee satisfaction outcomes.
To protect the Rights and Responsibilities of patients and their companions.
To establish committees within the framework of national and international standards and to ensure their sustainability and monitoring.
Quality Objectives
To ensure correct patient identification and to prevent risks arising from misidentification.
To improve safe communication and strengthen the clinical handover process among healthcare professionals.
To minimize the risk of high-alert medications and prevent adverse events that may arise from such medications.
To prevent and reduce healthcare-associated infections and to ensure hand hygiene.
To prevent and reduce adverse events and near-misses that may occur during the provision of care.
To prevent and reduce adverse events and near-misses arising in surgical services.
To ensure participation and awareness of employees in patient-safety practices, and to prevent and reduce adverse events and near-misses.
To ensure the continuity and improvement of participation in training activities aimed at employee safety.
To proactively assess and mitigate risks in patient-care processes and to ensure the prevention of potential risks.
To prevent documentation errors by standardizing the content, form and timing of records.
To increase reporting rates by strengthening the culture of notification and to manage analyses effectively.
To select performance indicators for units in line with national and international standards, institutional goals and strategies, as well as patient safety and quality improvement. For the Ministry of Health Healthcare Quality Standards, each indicator is monitored according to its identity and reporting method; results are shared with the Quality Department on a periodic basis and published on the performance board.
