Our Vision
- To operate in full compliance with all legal and regulatory requirements;
- To provide a holistic approach tailored to each individual through preventive and therapeutic healthcare services, delivered by our expert medical team in line with the latest scientific advancements;
- To become a sustainable brand and a reference center by ensuring the safety and satisfaction of our patients, their families, and our employees through an innovative and contemporary structure.
Our Mission
- To closely follow global developments in the field of dentistry;
- To deliver oral and dental healthcare services to society within the framework of ethical principles;
- To implement continuous innovation by integrating modern, universal, scientific, and technological advancements into our field of practice, offering high-quality oral healthcare services tailored to individuals;
- To maintain patient, companion, and employee satisfaction at the highest level, positioning ourselves as a leading Dental Health Institution.
Our Corporate Values
These values serve as guiding principles in the relationships between our clinic, employees, patients, and business partners:
Ethics and Integrity
Uncompromising adherence to medical ethics and professional deontology. Building trust through transparent and honest communication with our patients.
Patient-Centered Care
Prioritizing the individual needs, comfort, and privacy of our patients. Developing treatment plans with respect for patient rights and informed consent.
Excellence and Quality
Delivering oral and dental health services in line with national and international standards, aiming for the highest treatment quality based on evidence-based scientific knowledge.
Continuous Improvement
Following technological and scientific advancements in dentistry, adopting innovative approaches, and supporting the professional growth of all employees.
Team Spirit and Respect
Encouraging mutual respect, collaboration, and solidarity among employees through a participatory management approach.
Accessibility and Fairness
Ensuring equal and fair service for every patient, simplifying appointment processes, and facilitating access to care.
Our Values
- Providing high-quality dental care through a holistic and patient-specific approach.
- Emphasizing the importance of patient privacy and safety.
- Upholding the rights of patients and employees.
- Ensuring patient and employee satisfaction.
- Maintaining professional and scientific responsibility.
- Ensuring service continuity and accessibility.
- Committing to transparency.
- Providing ethical and evidence-based services with reliability.
- Keeping up with scientific and technological advancements and applying them in practice.
- Creating a positive social and scientific impact.
- Delivering consistent, high-quality dental care to all patients at the same standard.
Our Quality Policy
- To continuously enhance patient satisfaction by improving our systems, protecting patient rights and privacy, and ensuring all employees contribute to quality improvement mechanisms effectively;
- To support our employees through continuous education and to work based on the latest scientific knowledge evaluated by our expert team;
- To structure our organization around a quality management system implemented throughout the institution, continuously improving performance results and taking corrective actions when necessary;
- To provide services that exceed both national and international standards; this constitutes our quality policy.
Our Corporate Goals
Patient Satisfaction and Safety Goals
| Objective | Targets |
|---|---|
| A1: Enhance Patient Safety to the Highest Level | H1.1: Reduce the number of reported patient safety incidents (negative/unwanted events) by 10% compared to the previous year. |
| A2: Ensure Continuous Improvement in Service Quality | H2.1: Maintain an overall patient satisfaction rate above 95% according to annual Patient Satisfaction Survey results. |
| A3: Promote Preventive Dentistry | H3.1: Increase the annual number of patients benefiting from preventive treatments (fissure sealants, fluoride applications, education) by 15%. |
Financial and Institutional Sustainability Goals
| Objective | Targets |
|---|---|
| A4: Increase Cost Efficiency and Productivity | H4.1: Reduce material and energy usage waste/loss rates by 5% by the end of the year. |
| A5: Expand Regional Recognition and Market Share | H5.1: Increase new patient acquisition rates (through referrals and digital channels) by 20% each quarter. |
| A6: Maintain Technological Infrastructure | H6.1: Verify that all technological dental equipment (radiography, laser, CAD/CAM, etc.) remains 100% up to date through biannual inspections. |
Employee Development and HR Goals
| Objective | Targets |
|---|---|
| A7: Enhance Employee Competencies | H7.1: Increase the average annual in-service training participation time of all clinical staff (physicians, assistants, administrative) to over 40 hours. |
| A8: Strengthen Employee Commitment and Satisfaction | H8.1: Maintain an employee satisfaction rate above 85% and keep the voluntary turnover rate below 1% annually. |
| A9: Ensure Occupational Health and Safety | H9.1: Achieve 100% employee participation in internal risk assessment trainings and maintain a zero-accident record. |
Social and Environmental Goals
| Objective | Targets |
|---|---|
| A10: Contribute to Community Oral Health | H10.1: Organize at least two free oral and dental health screenings or awareness seminars annually at schools or corporate events. |
| A11: Support Environmental Sustainability | H11.1: Increase recycling rates of medical and general waste while ensuring full compliance with environmental legislation and management systems. |
